Frequently Asked Questions

Do I have to pay shipping costs?
No, Isla Fashion covers all shipping costs, ensuring there are no additional fees for you.

Where can I check the current status of my order?
All shipments include a Track & Trace link. Once your order is shipped, you’ll receive a link to the order status page, where you can monitor its progress. Note that it might take some time for the Track & Trace information to be updated.

What is the delivery time of my order?
At Isla Fashion, we aim to process orders promptly. Orders placed on weekdays before 3 p.m. are processed the same day. Delivery typically takes 6 to 10 business days, as products are shipped directly from our suppliers.

What should I do if I provided an incorrect delivery address?
It’s important to ensure the delivery address is accurate. While we strive to process orders swiftly, there’s usually a limited window to make changes. If you notice an error in your delivery address, please contact us immediately so we can assist.

How can I return items?
If you’re not satisfied or have concerns about your order, you can return it within 30 days, provided it meets the conditions outlined on our website. Once we receive your return, we’ll refund the purchase price within 30 days.

 

Shop Name: Isla Fashion
Company name: MVA Media Group Holding B.V.
Registration number: 91503752
VAT number: NL865674541B01
Address: Doctor Leenaersstraat 7, 1901AR Castricum, The Netherlands